1. Order Processing:
We are delighted to offer free shipping for all orders placed on The Curious Bees' website. Once you place an order, our team will process it promptly, typically within 1-2 business days.
2. Shipping Partners:
To ensure a seamless delivery experience, we collaborate with the best available courier partners. Our trusted shipping partners will handle the safe and timely delivery of your products to your doorstep.
3. Estimated Delivery Time:
While we strive to provide the quickest delivery possible, the estimated shipping time may vary depending on your location. In general, customers within [insert your country/region] can expect to receive their orders within 3-7 business days from the date of dispatch.
4. Tracking Your Order:
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package throughout its journey.
5. International Shipping:
We currently do not offer international shipping. We only ship to locations within India.
6. Undeliverable Packages:
In the rare event that a package is deemed undeliverable due to an incorrect address provided by the customer or other unforeseen circumstances, we will attempt to contact you to resolve the issue. If we are unable to reach you, the order will be canceled, and a refund will be issued, given the shipping is free of charge.
7. Delayed Shipments:
While we make every effort to meet the estimated delivery times, occasional delays beyond our control, such as weather disruptions or carrier constraints, may occur. Should your package experience a significant delay, please reach out to our customer support team for assistance.
Returns and Refunds Policy:
1. Returns Eligibility:
Our utmost priority is your satisfaction with The Curious Bees' products. If you receive damaged or incorrect items, you may be eligible for a return or exchange. To qualify for a return or exchange, please notify us within 3 days of receiving your order.
2. Return Process:
To initiate a return or exchange, please contact our customer support team at +91-9971133326 or email us at firstname.lastname@example.org . They will guide you through the process and provide instructions for returning the product.
3. Condition of Items:
For a successful return or exchange, the items must be unused, in their original packaging, and in the same condition as when you received them.
4. Return Shipping:
If the return is due to a mistake on our part or if the items are damaged, we will provide you with a prepaid shipping label, considering the shipping is free of charge. For other return reasons, the cost of return shipping will be the customer's responsibility.
5. Refund Process:
Once we receive and inspect the returned items, we will process the refund within 7 business days to the original payment method used for the purchase.
6. Refund Exceptions:
Please note that certain items, such as personalized products or digital downloads, are non-refundable unless they are damaged or defective.
7. Missing or Lost Packages:
If your package goes missing in transit or is lost, please contact our customer support team, and we will work with the shipping carrier to resolve the issue.
8. Cancellation of Orders:
You may cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer support team at +91-991133326 or email us at email@example.com.
We hope you enjoy your shopping experience with The Curious Bees, and if you have any further questions or concerns, do not hesitate to reach out to our dedicated customer support team. Thank you for being a part of our mission to Empower Parents and Inspire Screen-Free Childhoods!